Tutoring Policies
Clear expectations. Supportive learning. Successful sessions
Thank you for choosing Sister 2 Sister Educational Solutions. Our goal is to provide students with a positive, supportive, and productive online learning experience. Please review the following policies before enrolling.
1. Enrollment & Scheduling
Submitting an enrollment form does not guarantee tutoring placement or a specific tutoring day or time. All tutoring sessions are scheduled based on tutor availability.
After we review the enrollment form, Sister 2 Sister Educational Solutions will contact the parent/guardian to confirm availability and discuss next steps. A student’s tutoring schedule is not officially secured until availability has been confirmed and payment has been received.
A student's tutoring schedule is not officially secured until availability has been confirmed and payment has been received.
2. Payment
Once tutoring availability and scheduling have been confirmed, the parent/guardian will receive a secure payment link.
Payment must be received within two (2) calendar days of receiving the payment link to secure the confirmed tutoring session(s). If payment is not received within this timeframe, the tutoring time may be released and offered to another student.
Accepted payment methods will be provided through the secure payment link.
3. Cancelation & Rescheduling
Cancellations require at least 24 hours' notice to be eligible for rescheduling.
Sessions canceled with less than 24 hours' notice or missed without notice will be considered used and are non-refundable.
Parents/guardians should contact Sister 2 Sister Educational Solutions as soon as possible if a student will be unable to attend a scheduled session.